| Q: |
Do you need my flight times? |
| A: |
No, our shuttles run continuously to and from the airport.
There is no need to give us your flight times. |
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|
| Q: |
How do I get picked up at the airport when I return from
my trip? |
| A: |
We pickup at the outer (2nd) curb on the Lower Level (“Arrivals
Level”) of the airport – the same level as Baggage
Claim. Our shuttles make continuous loops there so when you
see 1 of our bright yellow shuttles, wave them down and they
will pick you up. |
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|
| Q: |
What if my flight gets in late? |
| A: |
Our shuttles continuously circle the airport’s lower
level picking up passengers. If your flight arrives after 11pm,
we recommend calling us from the baggage claim area once you
have picked up your luggage, so we can have a shuttle on the
lookout for you. Our toll free number is printed on your vehicle
locator ticket which you are given from your shuttle driver
upon pick up. This identifies the space your vehicle is parked. |
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|
| Q: |
Do I need to cancel my reservations if my plans change? |
| A: |
Since we don’t require any pre-payment if you make
a reservation on our web site, cancellation is not mandatory,
but is very much appreciated. Please email any cancellations
to reservations@econoparkexpress.com |
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|
| Q: |
Is the internet coupon valid per day or per trip? |
| A: |
Our internet coupon gives you a discounted rate for EACH & EVERY
day that you are parked with us! |
| |
|
| Q: |
Do I need the coupon to get the internet rate? |
| A: |
Yes. Coupons must be presented to cashier when exiting
in order to receive any discounts.
|
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|
| Q: |
What is your Frequent Parker program? |
| A: |
Customers can enroll in our Frequent Parker Program which
allows you the ability to accumulate credits towards free
days of parking. Currently, for every six days you park with
us, you earn a credit for one free day of parking on a future
trip. See our Frequent Parker Rewards
Program page for more details and to sign up for the program.
|
| |
|
| Q: |
How do I redeem free days? |
| A: |
Free day vouchers are processed for the days you have
earned. Just fill out the form on our web site that you will
find on our FREQUENT PARKER REWARDS
PROGRAM page when you
select REDEEM FREE DAYS or click
here.
Or, you can call Hope at 410-850-7005 to redeem your credits.
Please allow 5 business days as the free day vouchers will be mailed to you.
|
| |
|
| Q: |
Is there an expiration date for my free day vouchers? |
| A: |
Credits towards free parking days do not expire while
they are banked with us. Once you redeem your credits for
free day vouchers – the vouchers are valid for one-year
from the date they are requested.
|
| |
|
| Q: |
Are babies allowed on the shuttle? |
| A: |
There are no age restrictions to ride our shuttles.
|
| |
|
| Q: |
Do I need to make a reservation? |
| A: |
Reservations are not mandatory but we request you make
a reservation to guarantee a space. We do not require any
payment when making a reservation. When you hit BOOK IT on
our reservation page, you will receive a confirmation that
when printed includes your name, dates of parking, our Internet
coupon and directions to our facility.
|
| |
|
| Q: |
Do you provide service to AMTRAK and the rental car facility? |
| A: |
When you arrive to park your vehicle here, just let the
cashier know your destination and our shuttle will drop you
off at either place. When you return, give us a call and
we’ll promptly send a shuttle to pick you up and return
you to your vehicle.
|
| |
|
| Q: |
How do I know that my reservation is confirmed? |
| A: |
When you hit BOOK IT on our reservation page, you will
receive a confirmation that when printed includes your name,
dates of parking, our Internet coupon and directions to our
facility. This printed confirmation page guarantees you parking.
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